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Return and Refund Policy

At Surprise Basket, we are committed to ensuring your satisfaction with every purchase. If for any reason you’re not completely happy with your order, we’ve made the return and refund process simple.

1. Return Eligibility

  • Returns are accepted within 7 days from the date of delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Perishable items like fresh seeds or spices, or any products marked as non-returnable, are not eligible for return.

2. How to Initiate a Return

  • To initiate a return, please contact us via email at surprisefoods.gurugram@gmail.com with your order number and the reason for the return.
  • Once your return is approved, we will guide you through the process of sending the product back.

3. Refund Process

  • After receiving the returned item and verifying its condition, we will process your refund.
  • Refunds will be issued to the original payment method.
  • Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your payment provider.

4. Shipping Costs

  • Shipping costs for the return of products are the responsibility of the customer, unless the return is due to a defective or incorrect item.

5. Contact Information

If you have any questions or concerns about your return, please feel free to reach out to us at:

Thank you for choosing Surprise Basket! We are here to ensure you have the best shopping experience.