At Surprise Basket, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

A. Personal Information

When you place an order or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment details (processed securely via third-party gateways)

B. Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on website
  • Cookies & usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate regarding orders or support queries
  • Improve our website and services
  • Send promotional emails (only if you opt-in)
  • Prevent fraud and ensure website security

3. Payment Security

We do not store your debit/credit card details.

All payments are processed securely through trusted third-party payment gateways that comply with industry security standards. Your financial information is encrypted and handled directly by the payment provider.

4. Sharing of Information

We do not sell or rent your personal information.

We may share information with:

A. Service Providers

  • Payment gateways
  • Shipping & logistics partners
  • IT and hosting providers

B. Legal Requirements

If required by law, government authority, or to protect our legal rights.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve marketing efforts

We may use third-party tools such as:

  • Google Analytics
  • Meta (Facebook) Pixel
  • Other advertising platforms

You can disable cookies in your browser settings, though some features may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

After that period, your data may be securely deleted.

7. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt-out of promotional communications

To exercise any of these rights, contact us at:
📧 surprisefoods.gurugram@gmail.com

8. Children’s Privacy

Our website is not intended for children under 13 years of age.
We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

9. Refund & Cancellation

Please refer to our Refund and Cancellation Policy for details regarding returns, exchanges, and refunds.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

11. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Gurgaon, Haryana.

12. Contact Information

Surprise Basket
119B/04, Marla, Model Town, Sec 11
Gurgaon, Haryana – 122001
Email: surprisefoods.gurugram@gmail.com